“I just got a response stating that my usage is 30% above normal. But my bill is 20,000/- while previous bills were around 2000/-”
“It was an unexpected bill in the month of June and for one month i am alone at home and using one fan, two led bulbs and exos. How this much can come really I am very dissatisfied with this bill and now I'm in trouble.”
These are some of the responses Jhatkaa.org received in a survey we ran with Mumbai residents around their recent electricity bills. The shocking fact about the survey is, even though there are many electricity providers in Mumbai, almost all of the complaints were about Adani Electricity Mumbai Limited. While their explanation of “People used more electricity in the lockdown” seems plausible on face value, if you look at the numbers on the bill, the amounts are staggering. And it has hit not just the common man of Mumbai but also the celebrities like Taapsee Pannu, Arshad Warsi and many others.
When contacted on their helplines, not many people got the intended responses, in fact many people didn’t even receive any responses after filing complaints.
“I tried calling and writing on social as comments and called adani they said they will call back and nothing . I live in a 2bhk and I have always worked from home so it’s insane.”
“I filed a complaint but they didn't make any amendment in the bill, it's still the same inflated amount, while our consumption was the same as previous months. I am really not satisfied with their response.”
We do understand that the meter reading was not possible during lockdown. Also even after unlock 1.0, there was a heavy load on employees of ADANI electricity. But ADANI electricity is claiming that 96 per cent of billing complaints have been resolved. In fact, while acknowledging the fact that this is a communication problem, the CEO of ADANI electricity said, “We reserve the right to take legal action against Arshad Warsi” on the latter’s recent tweets. 
This is not the kind of defensive stance expected from one of the country’s biggest conglomerates. The helpline should rightfully address customers’ queries and concerns. Sign this campaign asking ADANI to have in place an appropriate system to look into customers’ inflated bills and redress them within one week. We demand an answer.