Note: We are working with the Indian Federation of App-based Transport Workers (IFAT) who are in touch with the pan-India gig-workers base.
“If we don’t do this for Rs 20, they will find someone who can do the same for Rs 15.”
“Workers cannot log in and log off as they wish, because incentives are attached to all these conditions being met.”
A recent tweet by two anonymous Zomato and Swiggy workers has opened a can of worms and brought into light the level of exploitation Swiggy and Zomato delivery executives are facing.
One of the tweets read:
“Despite many sincere appeals to @harshamjty and @deepigoyal to engage in a productive and relevant discussion to address the real dangers faced by the delivery community in our country, they & their official handles have ignored on our collective voices. It's time to up the ante.”
While the Zomato and Swiggy employment positions show that the “partners” earn fairly, the tweets and the outrage that followed confirm that the delivery executives face massive challenges when it comes to payments and meeting unrealistic targets.
We spoke to the union working on the cause and they told us what the workers really wanted. And here are the demands-- by signing the petition you will be asking Deepinder Goyal, Founder, Zomato, and Harsha Majety, CEO, Swiggy to
Fix fare rate per km because of increasing fuel prices. Base fare not below Rs 25 to Rs 30 per km.
Fixed commission for the drivers (80% share for Drivers)
Fix work hours for the drivers keeping a cap at 8-10 hours.
Transparency on how fares for customers and drivers are calculated.
Health and accident insurance for the drivers.
The process of penalty, deductions, incentives, and bonuses needs to be properly defined.
Swiggy and Zomato have time and again stated that they have healthy work practices like facilitating the workers to log in and log off when they wish to. However, workers have reported that they are loaded with pressures like 'login shifts', mandatory peak-time logins, weekend work, and a very strict cap on order cancellations. Let’s get together and call out this facade created by these giants.
Swiggy and Zomato have a huge customer base and many have come forward in support of these delivery executives. Together, we can push these giants to stop exploiting workers and start treating them with dignity. Raise your voices now, sign the petition!
‘We are slaves to them’: Zomato, Swiggy delivery workers speak up against unfair practices -- Newslaundry
India’s gig economy workers to get social security for the first time -- The Economic Times